The following terms apply to all orders processed and shipped by ArtsNFlies.com. Specific shipping options may also have additional terms and policies listed under the specific option.

• Order Processing
• Incorrect Shipping Option Selected
• Express Service
• Gift Certificate Shipping
• Signature Requirement
• Insurance
• Shipping Notification and Order Tracking
• Adjustments
• General Waiver and Release
• Undeliverable and Refused Orders
• Orders Not Picked Up

Order Processing

We strive to fulfill your orders as quickly as possible. However, due to the 24/7 nature of E-commerce and online ordering we are unable to process orders around the clock.

Orders that contain items in stock can typically be processed with in 1-2 business days from when the order is placed. Orders for items that are out-of-stock, special orders or for items that have to be manufactured will take longer to process.

The delivery times for the various shipping options we offer  are approximate based on the number of U.S. business days after your order has been shipped from our location (we ship orders from the New York/Northeast USA region) and not necessarily when the order is placed. Please allow for possible additional delivery time during peak periods such as holidays.

If the customer selects an incompatible shipping option for the specified delivery location (e.g. selecting Standard for an international order, giving a PO Box address for ground shipping etc) we will substitute an alternate shipping option and adjust the order's shipping charges accordingly. The customer agrees to accept these changes and any additional charges without dispute.

 

Selecting Express Service does not guarantee we will ship your order the same day it is placed and have it delivered the next day. Rather, we will ship it via over night delivery service  (next-day delivery) on the day the order is actually shipped - typically the next business day, but can not guaranteed. For your protection a signature is always required for overnight delivery. Signature waiver is not available.

Additionally, Over Night/Next Day delivery may not be available to some shipping addresses such as rural/remote areas or businesses that are closed on certain days. It is beyond our control to determine if the shipping address a customer has provided is in fact eligible for Over Night/Next Day delivery at the time we process the order. In all cases while we will ship your order via Over Night/Next Day delivery we can not guarantee the arrival date. In all cases ArtsNFlies.com is not responsible for the delivery carrier failing to meet expected delivery times for any reason.

Click Here to read our Out-of-Stock and Backorder Policy as it relates to Express Delivery.

 

Gift Certificate Shipping

At this time ArtsNFlies.com does not charge for shipping Gift Certificates on domestic USA orders. International orders or orders requesting Over Night Express/Next Day delivery will be  charged for shipping.

If your order contains other items in addition to ArtsNFlies.com Gift Certificate(s), the gift certificate(s) shipping will be included in the shipping charges quoted for our Standard Shipping or Over Night Express/Next Day delivery options.

If your order contains only ArtsNFlies.com Gift Certificate(s), the gift certificate(s) will be shipped via First Class U.S. Postal Mail. The customer assumes full risk for delivery. Priority Mail, Over Night Express/Next Day delivery is available upon request and will be charged accordingly.

Update January 1^st, 2007: For the protection and security of our customers all orders being shipped to a multi-residence, multi-location address (e.g. apartment, suite, unit, mail stop, etc.) and/or a business address will require an adult signature to complete delivery. For such orders an additional processing rate will be added to cover this service. By providing a multi-residence, mulit-location and/or business address the customer agrees to pay the additional rate without dispute.

In addition, ArtsNFlies.com reserves the right to require a signature for deliver if in our sole opinion it is prudent in order to provide a higher degree of certain delivery.

Some shipping options such as Express Delivery or insured delivery may require an adult signature to complete delivery. The customer is responsible for ensuring an authorized adult signatory will be available to sign for the delivery.

In all cases ArtsNFlies.com is not responsible for delayed delivery if a signatory is not available.

 

Insurance

Our shipping charges do not include insurance. Insurance is available upon request. Depending on the size of your order and the amount of insurance applied a signature may be required to complete delivery. Further, if in the opinion of ArtsNFlies.com the size and/or type of order warrants it we will add insurance to your order. Please read our signature requirement policy.

If the customer requests insurance an additional charge will be applied to the order. The customer agrees to pay the additional charge without dispute.

If ArtsNFlies.com adds insurance to your order based on our opinion of the order no additional charges will be applied.

Shipping Notification and Order Tracking

At this time we do not send notice when your order is shipped. You may request the tracking number (if applicable for the shipping method your have requested) be emailed to you when your order is shipped. Be sure to provide a valid email address with your order.

Orders shipped via our standard shipping method or by Express Mail can be tracked at the U.S. Postal Service website.

Orders shipped by FedEx or UPS can be tracked from their respective websites.

  

Adjustments

In all cases if adjustments and/or additional shipping charges are required to ship your order as requested, by making such request(s) the customer authorizes ArtsNFlies.com to apply these adjustments/charges without the customer's pre-approval and/or confirmation. The customer agrees to accept these charges without dispute.

 

ArtsNFlies.com reserves the right to decline shipping to a given address for any reason.

In all cases, the customer agrees to indemnify and "hold harmless" ArtsNFlies.com, its owners, employees, official representatives, and their assigns from any claims, damages and/or losses resulting from activities including but not limited to processing and/or shipping delays, delayed delivery, miss-deliveries, loss and/or theft during transit after the order has been shipped, and/or "Acts of God" during shipping.

Undeliverable and Refused Orders

Orders that can not be delivered to the customer's shipping address for any reason (including but not limited to incorrect or incomplete address, missing apartment or suite number, no response at address) and/or orders that are declined or refused delivery will not be refunded and are subject to an additional 25% restocking fee. If the customer requests redelivery of a previously undeliverable order (undeliverable address, declined or refused) the shipping&handling charge as well as an additional 25% reshipping fee will be charged to the customer.
 

 Orders Not Picked Up

Orders sent using certain delivery methods (e.g. insured) will require a signature to complete delivery. If, at the time the delivery is attempted, no one is available to sign for the order the carrier will typically leave a written notice of the attempted delivery.

It is the customers responsibility to either a) go to the carriers location (e.g. U.S. Post Office, FedEx depot etc.) and pick up the package, or, b) contact the carrier and request re-delivery of the order, or, c) if another delivery attempt will be made automatically then to have someone available to sign for the order. In all cases if the order is not signed for and/or picked up in a timely manner (as per the instructions left by the carrier) it will be returned to ArtsNFlies.com in accordance with the policies of the shipping carrier.

If an order is returned to ArtsNFlies.com due to non-signatory or non-pickup, a second separate processing and shipping charge will be imposed if the customer request re-shipping. If the customer does not request re-shipping of a returned order no refund or credit will be issued.

ArtsNFlies.com reserves the right to change
shipping options, policies and/or rates
at anytime without notice.

It is the customer's responsibility to review these options and policies periodically for any changes and/or revisions.

If you have any questions or comments about our
shipping policies please contact us.